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Practice Charter

What We Will Do For You:consultation.jpg

    • All patients will be greeted courteously.

    • We will treat all information confidentially.

    • We are always committed to providing the best possible service.

    • We will always offer treatment and advise we believe is best.

    • We will make every effort to see you promptly.

    • We will try and deal with any problems or complaints swiftly.

    • You have the right to see your medical records.

    • The practice will information patients of available services by means of its leaflet, notice boards and website.

    • The practice adheres to an equal opportunities policy.

What You Can Do For Us:

    • Please treat staff with courtesy and respect.

    • If possible, telephone before 10am if you require a home visit.

    • To speak to a doctor, please telephone during opening hours and leave a message if the doctor is in surgery.

    • Please tell us if you cannot keep your appointment as this appointment can be offered to someone else.

    • Please ask if you are not sure about your treatment.

    • Most delays are due to patient emergencies; please be patient.

    • Please arrive promptly for your appointment. If you arrive more than 10 minutes late we cannot guarantee you will be seen.

    • If you come as an emergency, you may have to wait until booked appointments are seen.

    • Please ring for test results between 14:00 - 16:00.

    • Many illnesses can be prevented through healthy living. Please ask for health advice and leaflets.

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