Welcome To Woodbank Surgery
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is high.
You can find the latest information and advice from Public Health England at Further information is available on www.nhs.uk.
To enable us to continue to provide a high level of care and for the safety of both staff and patients we as a surgery have commenced telephone and/or video consultations. Below you will find information to help you to prepare for a telephone or video consultation.
Preparing for a telephone or video consultation
During this time of the global Covid-19 pandemic you will be aware that we are relying heavily on remote consultations at Woodbank Surgery, as is the case across the whole NHS. We appreciate that this may feel unfamiliar to patients as it did initially to the Nurses, ANPs and GPs at the surgery.
There are a number of things that you can do in advance of the consultation which may help improve the effectiveness and efficiency of your consultation.
The clinician may ask if you are happy to transfer from a telephone consultation to a video consultation using your smart phone. We use a system call AccuRx that allows us to text you a link, which you then click on to launch a video consultation. So with this in mind it is useful to make sure you have a good WIFI connection and are in a place of privacy if you wish to consent to a video consultation. Please see the link below if you want further information:
If you can please check and make a note of the following prior to talking to the GP/ANP:
1) Your pulse rate:
For a video demonstration
2) Your blood pressure if you have a home monitor:
3) Your temperature if you have a home thermometer:
If we need to issue a prescription as a result of the consultation this will be done electronically directly to a pharmacy. Therefore it is helpful to think in advance of which pharmacy is most convenient for you.
The staff at the surgery are very grateful for your help and understanding in these challenging times.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Click here to read our " Statement of Purpose "
Please contact us or ask at reception for a copy of our Privacy Statement.
To register for Patient On-line Services please come into surgery and request an on-line form in order to receive an electronic letter to your registered email address (please ensure that you check your in-box and junk mail box regularly for the letter). Once you have received your letter simply follow the instructions on the 'How do I register for Patient Services' document. Remember there is no need to register more than once. Registering on-line will include access to on-line appointments and order repeat prescriptions.
If you have already registered for this new on-line service please click on the link below:
Book or cancel appointments or request your repeat prescription on-line
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Clinical Research in Primary Care
This practice is one of 260 Practices in England contributing pseudonymised data for National Research and surveillance. The RCGP RSC is the main source of information for Public Health England (PHE) and helps with prediction and management of flu outbreaks and pandemics. Providing pseudonymised data does not affect patients, their care or privacy, however if you no longer wish to allow your information to be used, please speak to your GP.
(Site updated 07/04/2020)